Frequently Asked Questions
Q: Where is Nana's Bake Shoppe located?
A: We bake out of our home in Minnetonka, Minnesota.
Q: You're a home-based bakery. How does that work?
A: In many states around America, there are what are known as cottage food laws. These allow entrepreneurs like us to launch a food business out of our home selling certain types of food, such as baked goods.
Q: Do you have a brick-and-mortar location?
A: Not yet! We only bake out of our home, but a brick-and-mortar spot here in the Twin Cities someday is our dream—and with every customer we serve, we're one step closer to achieving that dream!
Q: How will I receive my British treats after ordering?
A: You can pick up your order directly from us in Minnetonka, MN, seven days a week, or you can pick up at one of our farmers markets. If you choose to pick up from us in Minnetonka, we'll provide you an exact address and details after you place your order.
Q: How much notice do you need to place an order?
A: We ask for a 48-hour notice before your pickup time. If you'd like an order sooner than this, please give us a call directly at 952-392-4464.
Q: Can you ship orders to me if I don't live in the Twin Cities?
A: Unfortunately, not at this time. The Minnesota cottage food law states that we must directly hand you the baked goods ourselves and doesn't allow us to ship.
Q: Are there any common allergens in your food or kitchen that I need to be aware of?
A: Some of our products may contain milk, eggs, wheat, and tree nuts. Due to the nature of working out of our home kitchen, some foods that we cook personally may also contain soy, peanuts, fish, and shellfish.
Q: Is your kitchen inspected by the state of Minnesota?
A: Here is the official disclaimer per the Minnesota Department of Agriculture: "These foods are homemade and not subject to state inspection." Despite not being inspected, we take cleanliness very seriously to ensure our kitchen is in pristine condition for you, our customer.
Q: Is Nana's Bake Shoppe insured?
A: Yes! We are fully insured.